I will be having issues logging in, exactly exactly what do I need to do?
Because you computer has picked up cookies which may cause our website not to work properly, on your computer if you are having problems logging on to your account, it may be. This can be as a result of our web site being protected.
Decide to try signing away from your web browser and then log straight to your e-mail a prisoner account after you have re-opened your web web browser. If it doesn’t work take to giving your computer or laptop an instant scan for viruses/cookies and then decide to try signing straight back directly into our website once again. If you’re nevertheless having issues, contact our help helpdesk, to help you further
The e-mail we have actually delivered to my receiver had been late/was not delivered, how come this?
The e-mail a prisoner system operates this kind of a real method that as soon as you click “Send”, the message(s) are delivered right to the plumped for location. They’ve been submitted a batch, as soon as daily. They cannot started to us so we forward them on вЂ“ they’re going straight to the jail. Thereafter, we have been nevertheless during the prisons’/officers mercy (as with every communication) just how quickly the communications are provided to the prisoners. Additionally, some establishments don’t deliver e-mails during the week-end or Bank vacations. If you’re mindful that the email messages haven’t been delivered or are delivered later on than 2 business days please contact the help helpdesk
I do want to contact a prisoner but don’t understand where these are typically and exactly just what their jail quantity is, could you help?
As a result of Data Protection we usually do not hold any given information on prisoners. It is possible to decide to try someone that is locating jail or receiving a prisoners quantity when you go to the Prison provider web site, searching under “Location Services”
Can an email is cancelled by me once it was delivered?
Our company is afraid because once you press “Send”, the message(s) are delivered directly to the prison of choice, within minutes that we cannot cancel an email if you have already sent it. They just do not arrived at us and now we forward them on вЂ“ they’re going right to the jail
Can I book a trip?
You can’t book visits via emailaprisoner solution, you need to phone the jail you intend to directly visit
Can the prisoner see my address and e-mail address?
All prisoner that is ingoing, e-mails and letters alike, should have the transmitter’s target demonstrably noticeable, consequently we immediately include those details to your message when it’s sent. Nonetheless, your current email address will never be publicised on some of the e-mails, that you deliver
May I deliver accessories?
Clients of e-mail a prisoner solution aren’t able to deliver accessories through the solution. (picture accessories can be purchased in numerous establishments)
Could I send photos?
It is possible to upload no more than 4 pictures per message printed using one A4 sheet (3×5), photo cost 30p per image. Pictures would be printed and your message and could be monochrome just according to the gear offered at the establishment. Pictures containing improper product will be refused and you may never be refunded. We reserve the ability to replace the prices of accessories whenever you want
How to cancel my account?
If you want to cancel your bank account at any right time, please e-mail the support assistance desk, asking for for your account to be cancelled.
Can we get a reimbursement?
Please check always our conditions and terms for information pertaining to a reimbursement
How exactly does the Reply Provider Work?
Log to your emailaprisoner account, click вЂwrite new messageвЂ™ and you will need to tick the вЂreplyвЂ™ box just above the text box if you would like a response from your recipient.
This creates a club coded blank sheet, which can be provided to your receiver along with your message following the censoring procedure.
Your recipient physically writes from the answer sheet and returns this to your officer in control.
The message will be censored, scanned and placed into the emailaprisoner вЂinboxвЂ™. We shall inform you via email to see you you have obtained an answer from your own cherished one.
There isn’t time limitation on if your receiver makes use of the response sheet. Nevertheless, when your receiver be relocated to an establishment that doesn’t facilitate the answer solution, they might struggle to make use of the answer sheet.
In the event that jail Maturequality singles profiles is utilizing the kiosk for emailaprisoner, provided that they have been running the reply solution, you will see a reply that is instant from the kiosk. Your receiver may also get back to respond at a subsequent date.
Please always check our ‘locations’ web page to see in the event that establishment you might be writing to facilitates the answer solution.
How secure is my account?
You will be automatically logged out if you are logged in to your account but the account remains inactive for 4 hours.
You will be locked out for 60 minutes if you attempt to log in to your account 5 times with an incorrect password. You’ll raise the block in your account instantly by simply clicking the hyperlink we’re going to deliver in a automatic e-mail whenever your account is locked.
For those who have forgotten your password, you are able to click on вЂForgotten PasswordвЂ™ and you may get a contact by having a password reset link.
Will my neatPhone number work whenever I am offshore?
The neatPhone solution can just only be put up for A british authorized phone that is mobile. You might be not able to set up this solution from an international mobile quantity
Your neatPhone quantity is only going to work if you are within the UK, should your receiver calls the neatPhone quantity it will not connect while you are out of the country